Last Updated: June 25, 2026
This Service Level Agreement (“SLA”) outlines the service commitments provided by WPForge Labs LLC for customers with an active WPChatPro subscription.
Our goal is to provide reliable software, timely updates, and professional customer support to ensure the best possible experience for our customers.
We strive to maintain continuous availability of our website, customer portal, licensing servers, and software update services.
While we aim for high availability, scheduled maintenance, security updates, or unforeseen technical issues may occasionally affect service accessibility.
Customers with an active subscription receive:
Feature updates
Security patches
Bug fixes
Performance improvements
WordPress compatibility updates
PHP compatibility updates
Updates are delivered through the WordPress update system whenever possible.
Active subscribers are entitled to premium technical support.
Support includes assistance with:
Installation
Activation
Configuration
Troubleshooting
Software bugs
General product usage
Support is provided via:
While we cannot guarantee exact response times, our goal is to provide an initial response to most support requests within 1–2 business days.
More complex issues may require additional investigation and development time.
From time to time, we may perform scheduled maintenance to improve performance, security, or reliability.
Where practical, maintenance activities will be performed during periods of lower website activity.
To receive the best possible service, customers should:
Maintain active subscriptions.
Keep WordPress updated.
Install the latest version of WPChatPro.
Maintain regular website backups.
Use supported versions of PHP and WordPress.
Follow our documentation and recommended best practices.
This SLA does not guarantee:
Continuous uninterrupted service.
Compatibility with unsupported third-party software.
Resolution of issues caused by modified source code.
Custom development or website customization.
WPForge Labs LLC may modify this Service Level Agreement at any time.
The latest version will always be available on our website.
If you have any questions regarding this Service Level Agreement, please contact us.
WPForge Labs LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: support@wpchatpro.com